pk 33 Privacy Policy

Introduction and Scope of Application

pk 33 ("we", "our", or "the company") is an online gaming and betting platform operated specifically for Bangladeshi users. This privacy policy ("policy") applies to the pk 33 website, mobile application, and all associated services.

When you register an account at pk 33, make a deposit, withdraw, or play any game, you provide certain information that we handle in accordance with this policy. This document is intended to give you a clear understanding of that process.

To learn about the overall terms of use of our services, please read our Terms and Conditions page carefully, as these two documents complement each other.

Section 1: Information We Collect

1.1 Information Collected at Registration

When you create a new account at pk 33, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi)
• Username and password
• Residential address
• National ID card or passport number (for identity verification)

1.2 Automatically Collected Information

While you use the service, our systems automatically collect certain technical information:

• IP address and Device ID
• Browser type and operating system version
• Login time, session length, and page visit history
• Game play history and betting records
• Referral source and traffic parameters

1.3 Financial Transaction Information

During deposits and withdrawals, relevant mobile banking or bank account information is collected. However, card numbers or complete financial credentials are not stored on pk 33's servers — they are processed within the secure encrypted environment of the payment gateway.

Section 2: Purpose of Data Use

Collected information is used only for specific legitimate purposes:

2.1 Account Management and Verification

Confirming your identity, keeping your account secure, and preventing unauthorized access are our primary responsibilities. Registration information is used for this purpose.

2.2 Processing Financial Transactions

Financial information is essential for successfully processing your deposit and withdrawal requests and for correctly providing bonuses and promotional offers.

2.3 Customer Support

pk 33 provides support 24/7 via live chat and email. Our team needs access to account-related information to resolve your issues effectively.

2.4 Fraud and Abuse Prevention

Behavioral data is analyzed to detect and prevent money laundering, multiple account use, and other irregular activities.

2.5 Service Improvement and Personalization

By analyzing your play patterns and preferences, pk 33 can suggest more relevant games and suitable promotions. This analysis is entirely internal.

2.6 Communications and Notifications

Important account notifications, security alerts, bonus activation confirmations, and relevant promotional information are sent by email and SMS. You can stop receiving marketing messages at any time.

Section 3: Sharing Data with Third Parties

pk 33 does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing limited information is necessary in certain specific situations:

3.1 Technical Service Providers

Only the necessary information is shared with payment processors (including bKash, Nagad, Rocket, Upay, and bank transfers), server hosting providers, fraud detection software, and game software providers. These partners are required to comply with our security standards.

3.2 Legal Obligations

It is our legal responsibility to provide necessary information in response to a court order or a lawful request from the relevant authorities. In such cases, we provide only the information legally authorized.

3.3 Partner Analytics Tools

Analytics tools used to improve site performance process collected data in anonymised form — no personal identity is revealed.

Section 4: Cookie Policy

Cookies are small text files stored on your device that improve your site browsing experience. pk 33 uses the following types of cookies:

4.1 Essential Cookies

Without these cookies, the basic functionality of the site — maintaining login sessions, saving cart data, security verification — is not possible. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember language preferences, previous game settings, and personalized experience.

4.3 Analytics Cookies

Information about which parts of the site are used most and where users encounter problems helps improve the service. These cookies can be disabled from your browser settings.

You can manage cookies from the settings menu of any modern browser. Keep in mind, however, that disabling essential cookies may prevent pk 33's services from working properly.

Section 5: Data Storage and Security

To protect your information, pk 33 maintains multiple layers of security in line with industry standards:

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored data is protected with AES-256 encryption.
• Two-factor verification (OTP) for account access.
• Regular security audits and server monitoring.
• Staff data access is restricted through role-based controls.

5.1 Data Retention Period

Data is retained while the account is active and for a defined period after it is closed. Financial transaction records may be kept for an extended period as required by law.

Section 6: Protection of Minors

All casino and betting activities at pk 33 are strictly limited to users aged 21 and above. We do not intentionally collect any information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we identify an account belonging to a minor, it will be closed immediately and all related information will be deleted. We urge family members — please prevent minors from using pk 33.

For more guidance and support on responsible gambling, visit our Responsible Gaming section.

Section 7: Your Data Rights

As a pk 33 user, you have the following rights over your own information:

7.1 Right to Access

You can log in to your pk 33 account at any time to view your registered information, transaction history, and game records.

7.2 Right to Correction

If there is any error in your information, you can request a correction through account settings or by contacting the customer support team.

7.3 Right to Withdraw from Marketing Notifications

If you do not wish to receive promotional emails or SMS, cancel your subscription from account settings or inform customer support. However, essential security and transaction notifications will always be sent.

7.4 Right to Close Your Account

If you wish to close your account at pk 33, submit a request to customer support. Records related to financial transactions will be retained for a defined period to meet legal requirements.

7.5 Right to Data Portability

In certain circumstances, you may request your data in a structured, machine-readable format.

Section 8: Mobile Application

pk 33's Android (APK) and iOS applications are available through official channels. This same privacy policy applies when using the service through the app.

The following permissions may be requested when using the mobile application:

• Internet access (essential for service operation)
• Push notifications (can be turned off according to your preference)
• Camera (for uploading identity verification documents)

Any permission can be withdrawn from your device settings, though in some cases this may limit certain features.

Section 9: Security of Payment Information

bKash, Nagad, Rocket, Upay, and bank transfer can be used for deposits and withdrawals at pk 33. The minimum deposit is ৳100 and the minimum withdrawal is ৳800.

All payment information is processed through SSL-encrypted channels. pk 33 never stores your mobile banking PIN, bank password, or full card number. Only the transaction ID and recipient number are recorded for payment verification.

Withdrawal requests are generally processed within 1 hour. For detailed questions about transaction security, visit our FAQ section.

Section 10: Policy Changes and Updates

pk 33 may update this privacy policy from time to time due to technical changes, legal updates, or new additions to the service. For any significant change:

• Advance notice will be sent to your registered email address.
• An announcement of the change will be posted in a prominent place on the website.
• The date of the change will be updated at the top of this page.

Continued use of pk 33 after the updated policy takes effect means you have accepted the new policy. You have the right to close your account if you do not agree to the changes.

Section 11: Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: 24/7, directly from the site in Bengali or English.
• Email: [email protected]

Our privacy team usually responds to written requests within 72 hours. For urgent security-related matters, get immediate help via live chat.

To learn more about pk 33 and understand our policies in detail, visit the About Us page.